Tranquini does not offer returns on its beverage products.
However if you are unsatisfied with the product you may request a refund if you make such request within 15 calendar days after purchase.
If 10 calendar days have gone by since delivery, unfortunately we can’t offer you a refund.
To be eligible for a refund, we require a receipt or proof of purchase. You need to submit your refund request to [email protected]
Once your refund request has been submitted, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 business days of your notification of approval of refund.
If you haven’t received a refund after 15 business days of your notification to us, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items & Exchanges
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We do not do exchanges.